Compliments
We strive to balance security and access to promote a safe and positive experience
for parliamentarians, parliamentary employees, and visitors. If we provided you with
exceptional service, please share your experience with us by using the form below.
Thank you for taking the time to write to us.
Complaints resolution
We take all complaints seriously. All employees of the Parliamentary Protective
Service must conduct themselves with the utmost professionalism at all times and
provide a high level of client service. If this was not your experience or if you
have any concerns about parliamentary security, please submit a complaint as soon as
possible by using the form below.
To help expedite the resolution of your complaint, please include:
- Date, time and location of the incident
- Name or description of the employee
- Photos or supporting documentation
In your detailed description, please include any information regarding other
individuals and witnesses involved, an indication of exchanges (e.g. what was said
and done) and any details that may have contributed or led to the incident.
All information submitted is confidential and will only be viewed by those directly
involved with resolving the issue.
SERVICE STANDARDS
The Service is committed to acknowledge receipt within three (3) calendar days. We
aim to resolve complaints within 90 calendar days
